To provide first class service, communicate the best options available, and secure the lowest possible cost, while remaining flexible to efficiently respond to the unique and diverse needs of our most valuable resource, our customers.
• A women-owned travel agency founded in 1980 - still under the same on-site ownership.
• Over 20 full time employees
• Convenient location in Solon, OH
• Eight Professional Travel Departments
• Better Business Bureau 1997 Outstanding Commitment to Customer Service Award.
• Better Business Bureau 1996 Outstanding Commitment to Customer Service Award.
• Top 20 Women in Business 1995, by Women's Business Owners Association of Cleveland & Key Bank.
• Women Business Owners of the Year 1996, by the National Association of Women Business Owners.
• Northern Ohio's Top Women Professional Honor 1997, by Northern Ohio Live Magazine.
• Globus Travel" Premier Partner Award 2007"
• Royal Caribbean Cruise Line: "Travel Partner of the Year for Northern Ohio, 2007"
• Cleveland Better Business Bureau "Service Vision Award" for customer service excellent"
Business Travel Management Defined
At Action Travel, we recognize that Business Travel Management is a highly detailed and specialized field. To find the best travel services to meet each of our customers' exact needs, we have to be experts in savings objectives, negotiation, systems integration and facilitation as well. Through intense planning, investment and human resources, we excel at all the behind the scenes work that makes your travel plans work effortlessly.
Get To Know
President & Co-Founder
Arlene's specialty is planning group travel - including "family vacations" both land and cruises. She has travel extensively and can reserve travel for 1 or 500 people worldwide.
Arlene has nearly 35 years experience in the travel industry, including co-ownership of Action Travel Center since 1980. Arlene has produced and hosted "Travel Talk" radio show for 10 years on both WERE & WHK. She has appeared on television Channels 3,5, and 8 during the past 20 years and currently brings the "Hot Travel Deal of the Week" to WYKC Channel 3's Good Company Show, live every Wednesday morning between 10 -11 AM.
Awards Arlene has been honored with are, "Cleveland Business Woman of the Year", by the National Association of Women Business Owners. The top 20 Cleveland Women in Business. Also, Cleveland Live Magazine honored Arlene as one the their Top 40 business women in Cleveland.
Arlene is a Certified Master Cruise Counselor. Which is not an award but a degree earned with CLIA, the Cruise Line International Association.
Marilyn Safford Abruzzino, who passed away December 20th, 2010, was a co-founder of Action Travel Center. Read more about her life here.
Hours: 8:30 AM to 5:00 PM Monday - Friday